Frequently asked questions

Popular customer questions

Find answers to the most common questions here to help you plan your stay at the Hôtel Monceau Élysées with complete peace of mind.

Rooms are available from 2:00 p.m on the day of the arrival. The room must be vacated by 12:00 on the day of the departure.

We accept payments by any type of bank card, as well as cash payments.

Yes, our establishment is entirely non-smoking.

Unfortunately, we are unable to accept pets in our establishment.

The hotel does not have its own parking lot, but paid public parking is available nearby.

Our reception is at your disposal to store your luggage for a few hours, either nefore or after your stay.

Yes, the hotel is suitable for people with reduced mobility. Contact the reception for more information and to book the room.

WiFi is free and accessible throughout the establishment.

Yes, the hotel is equipped with an elevator.

A baby cot is available (subject to availability) for children under two years old. For children over two years old, a regular bed will be required. For example, a couple with a three-year-old child will stay in a triple room. For any request regarding a baby cot, we invite you to contact the hotel before your stay.

Our team is fluent in French, English and Arabic.